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    Originally posted by clarkss12 View Post
    I WANT MY $$$ BACK!!!!! I purchased the SCISHION AI ONE Android 8.1 TV Box - SILVER US PLUG, on May 29 and just received it. It is TOTAL junk. This is the worst device I have purchased in 3 or 4 years...... I made a video of what it can't do.... Totally unacceptable..... Order No: 18052900950406185576. Got it on flash sale for $49.99 with 22 cents shipping, total $50.21. It is good for nothing that I can see..........

    https://www.youtube.com/watch?v=N_RcqbjKkEE
    Sorry,
    Thank you for your feedback.

    We at Gearbest will always do our best to help our customers solve their issues.

    If unfortunately your product arrives DOA, please check our Warranty policy here: http://www.gearbest.com/about/warranty-and-return.html.

    We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

    Thank you for shopping with Gearbest.
    support@gearbest.com
    Gearbest.com

    Comment


      Originally posted by CSGearbest View Post

      Sorry,
      Thank you for your feedback.

      We at Gearbest will always do our best to help our customers solve their issues.

      If unfortunately your product arrives DOA, please check our Warranty policy here: http://www.gearbest.com/about/warranty-and-return.html.

      We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

      Thank you for shopping with Gearbest.
      support@gearbest.com
      Gearbest.com
      I replied to the message, thank you.
      MK818B, T428, ATV 1220, CS918S, TV01, S89H, R89, ADT-1, MK808B Plus, MINIX X8-H Plus, Tronsmart Orion R68

      Comment


        Originally posted by clarkss12 View Post

        I replied to the message, thank you.
        Hello,
        We have received your message.
        At Gearbest we take every single customer seriously and are committed to resolving their issues to their satisfaction.
        support@gearbest.com
        Gearbest.com

        Comment


          Originally posted by CSGearbest View Post

          Hello,
          We have received your message.
          At Gearbest we take every single customer seriously and are committed to resolving their issues to their satisfaction.
          support@gearbest.com
          Gearbest.com
          That will be great to hear. I have no use for that box, can't use it and can't give it away. I would not give it to my worst enemy., it is that BAD!!!
          MK818B, T428, ATV 1220, CS918S, TV01, S89H, R89, ADT-1, MK808B Plus, MINIX X8-H Plus, Tronsmart Orion R68

          Comment


          • scooter2014
            scooter2014 commented
            Editing a comment
            Be honest you gave it to Trebor didnt Ya :@

          Originally posted by clarkss12 View Post

          That will be great to hear. I have no use for that box, can't use it and can't give it away. I would not give it to my worst enemy., it is that BAD!!!
          Thanks for your reply.
          We will solve your issue via support center.

          support@gearbest.com
          Gearbest.com

          Comment


            Originally posted by CSGearbest View Post

            Thanks for your reply.
            We will solve your issue via support center.

            support@gearbest.com
            Gearbest.com
            I am hoping for a positive solution. thanks..
            MK818B, T428, ATV 1220, CS918S, TV01, S89H, R89, ADT-1, MK808B Plus, MINIX X8-H Plus, Tronsmart Orion R68

            Comment


              CSGearbest, I wish to thank you for resolving my issue in a professional and timely manner satisfactory to both of us. You made an offer an I made a counter offer, which you accepted. I will give you five stars for customer satisfaction.....

              Job well done..........

              Thank you very much........
              MK818B, T428, ATV 1220, CS918S, TV01, S89H, R89, ADT-1, MK808B Plus, MINIX X8-H Plus, Tronsmart Orion R68

              Comment


                Originally posted by clarkss12 View Post
                CSGearbest, I wish to thank you for resolving my issue in a professional and timely manner satisfactory to both of us. You made an offer an I made a counter offer, which you accepted. I will give you five stars for customer satisfaction.....

                Job well done..........

                Thank you very much........
                We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

                Please feel free to come back and shop with us again soon.
                Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

                Best regards,
                support@gearbest.com
                Gearbest.com

                Comment


                  Scooter, even Trebor would not take it.........
                  MK818B, T428, ATV 1220, CS918S, TV01, S89H, R89, ADT-1, MK808B Plus, MINIX X8-H Plus, Tronsmart Orion R68

                  Comment


                  • trebor
                    trebor commented
                    Editing a comment
                    Yep, why would I want two

                  Hi !
                  I have purchased a xiaomi Mi A1 on the 20th of april and it was supposed to be delivered in the next 15 to 30 days . Until now, I haven't received anything !
                  I've opened a ticket when the delay was passed and was contacted by a support member that told me to wait until the 20th of june ( two months after the purchase) ! I have waited patiently as she suggested and the WAITED DAY came , and Surprise surprise, I still haven't received my package ! Normally, I asked for a refund , but I was told that since i didn't take any inssurance , I have not right for a compensation ! What i got as a solution is to pay again 50% so that they send it back again ! What does guarantee that I will get my package this time ???? I just want to be refunded even partially !
                  I hope that will you help me with this situation. Thank you in advance.

                  ORDER NUMBER : W1804190905079785. 2018-04-19 16:05:07

                  Shippment Number: 22865767

                  Tracking Number: 9L25281797319

                  Comment


                    Originally posted by LowSpiriteos View Post
                    Hi !
                    I have purchased a xiaomi Mi A1 on the 20th of april and it was supposed to be delivered in the next 15 to 30 days . Until now, I haven't received anything !
                    I've opened a ticket when the delay was passed and was contacted by a support member that told me to wait until the 20th of june ( two months after the purchase) ! I have waited patiently as she suggested and the WAITED DAY came , and Surprise surprise, I still haven't received my package ! Normally, I asked for a refund , but I was told that since i didn't take any inssurance , I have not right for a compensation ! What i got as a solution is to pay again 50% so that they send it back again ! What does guarantee that I will get my package this time ???? I just want to be refunded even partially !
                    I hope that will you help me with this situation. Thank you in advance.

                    ORDER NUMBER : W1804190905079785. 2018-04-19 16:05:07

                    Shippment Number: 22865767

                    Tracking Number: 9L25281797319
                    Hi,
                    Please review in detail our shipping and insurance policy in our terms and conditions here:
                    http://www.gearbest.com/about/terms-and-conditions.html

                    We offer Shipping Insurance to protect your package against any lost or damaged shipments.

                    We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

                    Thank you for shopping with Gearbest.
                    support@gearbest.com
                    Gearbest.com

                    Comment


                      Originally posted by CSGearbest View Post

                      Hi,
                      Please review in detail our shipping and insurance policy in our terms and conditions here:
                      http://www.gearbest.com/about/terms-and-conditions.html

                      We offer Shipping Insurance to protect your package against any lost or damaged shipments.

                      We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

                      Thank you for shopping with Gearbest.
                      support@gearbest.com
                      Gearbest.com
                      I have replied to your message, thank you for your help.

                      Comment


                        Originally posted by LowSpiriteos View Post

                        I have replied to your message, thank you for your help.

                        Hi,
                        We are processing the refund.
                        We will always do our best to ensure customer satisfaction, and it is good to hear that you have a positive experience.

                        Many thanks,
                        support@gearbest.com
                        Gearbest.com
                        Last edited by CSGearbest; 07-16-2018, 17:49.

                        Comment


                          How can I cancel my pre-order ? Your messenger person does not answer the messages .

                          Comment


                            Originally posted by panchovilla View Post
                            How can I cancel my pre-order ? Your messenger person does not answer the messages .
                            Hello,
                            We sincerely apologize for this issue.

                            Could you please PM your order number?
                            We will check it for you.
                            Thank you.
                            support@gearbest.com
                            Gearbest.com

                            Comment

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