Why put a online app on a pad for support if u're not going to respond to the e-mails sent by customers. They say response in 24-48 hrs. Good luck, I bought the 1st PMID701c on 3-16 the 2nd on 3-17 the next day I started sending e-mails & have sent six with no response I even registered shortly after buying them. No HELP literally!!! I had questions about the non-existent Explorer app listed in the manual under Inserting a Micro SD card. U r suppose to be able to access the Ext SD card from this app. I know it can be accessed from file manager but every time I do all it shows is LOST.DIR 0 items| -drw this with a 8GB micro SD card in each of them. Both show the same. Everything is going to the internal TF card. Memory is slowly slipping away, & it shows the ext SD mounted on start-up & in file man. I've installed Flash Player for Android 220.127.116.11 archived ver & have Crackle, TV.com, & other apps all working on both pads, no conflicts. It used 12.85 MB but not complaining I would just like to transfer some of this including apps on to ext. SD. I am also waiting for the complete laymans working copy to root the PMID701c without the rw issues because I am d/l & doing all the test loads on my Pad, gave the other 1 to the kids fat chance of getting it back if I brick mine!!! Lol I am computer literate to a degree used to right code to DOS & try to keep up but seems tech changes by the second these days & u have to be a super brain to keep up I applaud all of u for what's been done & what u r continuing to do that's why I sought u out after NO RESPONSE from Telecom support. Keep up the good work & we appreciate u sharing with the rest of us !!!