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Mecool M8S pro W doesn't turn on through RC

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  • Mecool M8S pro W doesn't turn on through RC

    Hi everyone, I'm new here
    Recently I purchased 2 of Mecool M8S pro W with android TV 7.1. Both devices seem to have the same issue- after I turn them off with the remote control (either sleep now mode or turn off mode) there is a short amount of time that I can use the remote control to turn the TV box on again. after a while it seems that the remote control doesn't affect the device and if I wish to turn it back on, I have to unplug and plug again electricity.
    I tried to contact the supplier, but no news so far. any ideas? (BTW, I havn't done any rooting or programming process since I got those TV boxes).