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Z28 2GB RAM 16GB ROM Android 7.1 TV Box 2.4G WIFI Hotspot RK3328 no pc connection

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    Z28 2GB RAM 16GB ROM Android 7.1 TV Box 2.4G WIFI Hotspot RK3328 no pc connection

    Guys
    i have this device Z28 2GB RAM 16GB ROM Android 7.1 TV Box 2.4G WIFI Hotspot RK3328

    it is not working at all
    i tried to do the firmware using rk tool but there is some issue:
    1- the device not turning on
    2- when i connect using usb the device not recognized by the pc or the program and comes warm and warm even the cable becomes warm

    can any one help me
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